T1/PRI cards: Asterisk can work with up to eight Voice T1's (96 lines) installed in your office through system cards.
Analog/POTS cards: Asterisk can work with up to 48 analog lines installed in your office through system cards. Cards can be purchased on a per-port basis for outside lines (FXO) or stations (FXS)
CAT5 Wiring: Our phones use Voice over IP, which allows them to use your current network and share the wiring used by your computers. If your office is not currently using CAT-5 cabling for its network, we will need to install it.
VOIP Service: If you are adding capacity or are installing a system at a new location, we recommend a VOIP service known as SIP trunking. SIP trunking offers much lower rates than traditional service and can grow with your company. Lines and numbers can be provisioned in hours instead of weeks.
Data T1/T3 Service: Pennywell can price shop major carriers for data service and can obtain quotes for any location in the country. Our carriers offer speeds from 1.5Mbps to 155Mbps as well as Metro ethernet in major cities.
Custom Menus: Asterisk provides auto attendant functionality, and can be setup to perform powerful functions. You can direct callers to destinations based on their responses to questions and can provide real-time information to customers from most major database applications.
Call Center Function: Asterisk can provide call center functionality, playing custom music on hold and routing incoming calls to agents based on rules you select. Callers can be prioritized based on first in-first out, caller id, or manually entered customer codes.
Call Center Stats: Asterisk can provide powerful call center statistics for managers and agents. A real-time big board can show the incoming calls with their hold times as well as performance metrics on all agents.
Visual Switchboard: Powerful desktop software is available, which can give switchboard operators a real-time view of all incoming calls and available extensions. Operators can tranfer and initiate calls directly from their desktop.
Unlimited SIP Extensions: Voice over IP handsets offer a rich set of features and can use your existing network. They do not require complicated wiring and can easily move in your network.
Cell phone extensions: Your cell phone can become a fully functional extension. You can screen calls, place callers on hold, and transfer callers to extensions in your office or telephones around the world.
Analog extensions: Through server cards and/or Analog Telephone Adapters, analog telephones can serve as fully functional extensions.
Voicemail on the web: Listen to your voicemail at your desktop or laptop from your phone system's website.
Voicemail to Email: Voicemails can be emailed as files and delivered to your inbox. Store and organize all of your messages in one place.
Hold: Callers placed on hold will be able to hear custom music or promotional material.
Transfer: Transfer callers from your phone to another extension or outside number.
Call Parking: Place a call in the parking lot and pick it up anywhere else in the office. Do not worry about losing callers- they will be returned to your extension in 45 seconds if the call is not picked up.
Call Pickup: Extensions can be placed in a group, and users can answer eachothers' incoming calls by pressing a quick key sequence.
Privacy: Callers can be required to provide their name. When your employee answers the call, they will be given the caller's name and presented with the options to take the call or send it to voicemail.
Intercom: Speaker phones are available that offer direct intercom capabilities.
Paging: Overhead paging and multiple-handset paging is available.
Auto Attendants: Project the image of a large company with an auto attendant. Greet callers 24 hours/day with a custom message.

Callers can be directed to specific departments by pressing keys 1-9, dial extensions directly, or use the dial-by-name directory
Time Conditions: Asterisk can play custom day or night greetings based on the current time. Hours can be set by weekday and can easily be changed.
Dial-by-Name Directory: If activated, callers can use the dial-by-name directory. The caller is asked to enter the first 3 letters of the employee's name, and are presented with a list of options.
Custom Menus: The auto attendant can be a powerful tool, directing users based on their responses to questions.

For example, if a customer chose Finance from the initial menu, they could be presented with options for Accounts Payable and Accounts Receivable.
User Codes and Input: Customers can enter PIN codes to obtain priority support or to be routed to a specific representative

In advanced installations, Asterisk can even provide status updates to customers based on order ID's.
Unlimited Call Queues: Queues are a powerful tool for incoming call centers. Callers are routed to the first available representative in the order received and listen to music on hold while they wait.
Announce call position and hold time: If enabled, callers can hear their position in the queue and estimated hold time.
Custom music on hold: Each queue in your company can have separate music on hold.
Multiple Call Routing Options: Ring All: All Agent phones ring at once, and whoever answers first receives the call.

Round Robin: Calls ring agents one at a time based on a specified order

Fewest Calls: Calls are routed to the member that has taken the fewest number of calls

Least Recently Called: Calls are routed to the member that has recently answered a call.
Permanent and Login Agents: Agents can be permanently tied to an extension or can be required to login and logout of the system. Agent Logins can be monitored
Acknowledge Call: This is a useful feature for agents working from home. Agents can be required to press # to answer calls.
In queue re-routing: Calls can be configured to re-route out of the queue if the user hits '0', if the queue hits a maximum number of calls, if no agents are logged in, or if the last agent logs out.
Powerful statistics: Daily reports are sent to managers that contain average hold time, average call time, and number of calls taken by each agent. Call volume, length, and hold time are also broken down into half-hour increments
Live Stats Board: Motivate your agents to take more calls- A Live stats board can show which agents have taken the most calls, how many calls are in the queue, and how long they have been waiting.